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Refund Policy

Last updated: 17 October 2026

The Nakshara report is digital content that Aktai Ltd begins to prepare and deliver immediately after payment. By paying, you expressly consent to that immediate performance and waive any statutory right of withdrawal for a distance contract for digital content (see Terms § "Express consent to immediate performance"). This Refund Policy sets out the limited cases in which Aktai Ltd will nonetheless issue a refund.

Cases in which we will refund in full

  • • We will refund the full amount you paid where: (a) the payment succeeded but no report was generated or delivered to you within 24 hours and we cannot deliver it after you contact us; (b) you were charged more than once for the same order; (c) the amount charged was materially different from the price displayed at checkout; or (d) the charge was unauthorised (for example, made without the card-holder’s permission).

Discretionary satisfaction refunds

  • • Outside the cases above, all sales are final. Aktai Ltd may, at its sole and absolute discretion, offer a discretionary refund or credit if you are materially dissatisfied with the delivered report and you contact us within 3 days of delivery with a written explanation of the specific issue and any supporting evidence.
  • • A discretionary refund is a goodwill gesture, is not an admission of fault, and does not create any right or expectation of a refund in future.

How to request a refund

  • • Email [email protected] within the applicable window with: your order ID, proof of payment, the date and channel of delivery, and (for a discretionary request) a specific description of the issue.
  • • Aktai Ltd may ask for additional information reasonably necessary to verify your identity and the claim; incomplete requests may be declined.

Cases in which we will not refund

  • • Change of mind after the report has been delivered.
  • • Dissatisfaction with the astrological content of the report itself, or disagreement with any interpretation, dosha finding, or koota score, given the report is descriptive computational output and not a verdict or promise of any outcome.
  • • Reports paid for and delivered more than 3 days before the request.
  • • Errors in the birth details you supplied (date, time, place). For a Kundli Matching report you can instead correct the birth date, time or city yourself, up to 3 times per order, free, using the link in your delivery email; the report is made again and sent to you. Names cannot be changed.
  • • Failure of a third-party service (for example, your WhatsApp inbox rejecting our message, or your email provider quarantining the delivery) where we can demonstrate successful dispatch.
  • • Any request received after the applicable window.

Pandit consultations

  • • A consultation is a booked service, not digital content, so the rules in Terms § "Consultations with a pandit" apply instead of the cases above.
  • • Full refund, or a new slot if you prefer: if the pandit misses or cancels the call.
  • • Full refund: if you cancel at least 24 hours before the booked slot, using the link in your confirmation email.
  • • No refund: if you do not answer at the booked time, cancel with less than 24 hours’ notice, or have already used your one free reschedule, or if the call is ended early because of abusive or unlawful requests.
  • • Disagreeing with the pandit’s interpretation is not grounds for a refund.

Purchases made in the iOS app

  • • Apple processes payments made inside the iOS app and handles their refunds. Request a refund from Apple at reportaproblem.apple.com. We cannot issue refunds for App Store purchases ourselves.

Refund process

  • • Aktai Ltd acknowledges refund requests within 48 hours and confirms a decision within 7 business days of receiving all information reasonably needed to assess the request.
  • • Approved refunds are returned to the original payment method, usually within 5-7 business days after approval; the exact timing depends on your bank, card network, or wallet provider.
  • • Refunds are made in the original currency of the transaction. Aktai Ltd is not responsible for any foreign-exchange difference between the amount you paid and the amount you receive.

If your request is declined

  • • You may escalate to our Grievance Officer: Aaradhya M, [email protected], +44 7367 051009.
  • • You may also contact India’s National Consumer Helpline (1915 / consumerhelpline.gov.in), or file with a consumer forum in the district where you reside, work or personally carry on business (Consumer Protection Act 2019 §34). If you paid by card, you may also raise a chargeback with your card issuer, subject to that issuer’s rules and time limits.

Your statutory rights

  • • Nothing in this policy limits any mandatory refund or consumer right you have where you reside, including under India’s Consumer Protection Act 2019, the UK Consumer Rights Act 2015, or equivalent EU consumer-protection law, where those rights are non-waivable.

Changes to this policy

  • • Aktai Ltd may amend this notice at any time at its sole discretion. Amendments take effect when posted; the date above always reflects the current version. Your continued use of the service after that date constitutes acceptance of the amended notice. Where an amendment materially affects rights over data we already hold about you, we will make reasonable efforts to notify affected users on the contact channel they used to reach us.

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