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Data Deletion

Last updated: 17 October 2026

If you have a Nakshara account, you can delete it yourself in a few seconds: sign in, open your Account page and choose "Delete my account". It works on the website and in the Android and iOS apps. For order data and anything else, email us as described below.

What we hold about you

  • • Website: birth details, WhatsApp number and email, your consent record, your order and payment record, and technical request data (IP address, path, referrer, user-agent) captured by our page-view logging.
  • • Account (website or app): your email address, the date the account was created, your notification preferences if you set them, and the push notification tokens of your devices.
  • • Aanya chat: your conversations and the email address and phone number you gave in the chat.
  • • Consultations: your booking details, question and payment record.

How to request deletion

  • • Your account: use "Delete my account" on your Account page. It takes effect immediately.
  • • Orders and everything else: email [email protected] from the email address or WhatsApp number you used, saying "delete my data". If you cannot sign in, you can also ask us to delete your account this way.
  • • For email requests we verify your identity via that same contact channel.

What gets deleted

  • • Website: your birth details, contact information, consent record, the generated report, and the pending page-view records tied to your session.
  • • Account: your email address, account record, notification preferences and the push tokens linked to it. Every signed-in session ends immediately, because a session is only valid for an account that still exists. Reports already emailed to you stay in your inbox.
  • • Aanya chat: on an email request, your stored conversations and chat contact details, except where we need to keep a conversation for an open complaint, a legal claim or a fraud investigation.

What we retain

  • • Payment and invoice records: for 6 years after the end of the financial year, as required of a England & Wales company under HMRC rules and the Companies Act 2006, kept separately from your birth-chart data.
  • • Records reasonably necessary to establish, exercise or defend legal claims, to enforce our Terms, or to prevent fraud, for as long as those purposes require.
  • • Aggregated and anonymised data derived from your use of the service (for example, "N page views on /kundli/ on 12 August 2026", or model-training features that no longer identify you). Once individual records are aggregated or anonymised they can no longer be tied back to you and are outside the scope of a deletion request.

Timeline

  • • We acknowledge every request within 48 hours and act on it within 30 days, in line with India’s DPDP Act 2023 §11 and GDPR Article 12(3).

Right to nominate

  • • Under India’s DPDP Act 2023 §14, you can nominate another individual to exercise your rights (including deletion) if you die or become incapacitated. Email us with the nominee’s name and contact details and we will record the nomination.

If you are not satisfied

  • • You can complain to the UK Information Commissioner's Office (ico.org.uk), your local EU supervisory authority (edpb.europa.eu), or India's Data Protection Board.

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